Retrun Policy

At Fyranzee, customer satisfaction is our priority. Since we operate through a dropshipping model, all returns are subject to supplier approval and may vary depending on the item and origin. Below are the terms governing returns, exchanges, and refunds.

1. Eligibility for Return

You may request a return or refund if:

  • The item you received is defective, damaged, or incorrect.

  • The item is unused, in its original packaging, and in the same condition you received it.

  • You notify us within 7 days of receiving the product.

2. Items Not Eligible for Return

We do not accept returns for:

  • Change of mind or buyer’s remorse.

  • Items on clearance or final sale.

  • Personalized or custom-made items.

  • Items showing signs of use, damage, or missing parts not due to our error.

3. Return Process

  1. Contact our support team at support@fyranzee.com with your order number and issue description (including photos if applicable).

  2. Once approved, we will provide return instructions and a shipping address (typically of our supplier).

  3. Return shipping is the responsibility of the customer unless the item was incorrect or faulty.

4. Refunds

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be processed to your original method of payment within 7–10 business days.

  • In case of order cancellation before shipment, a full refund may be issued.

5. Late or Missing Refunds

If you haven’t received a refund:

  • First, check your bank account again.

  • Then contact your credit card company or bank; it may take some time before the refund is officially posted.

  • If after all this you still have not received your refund, please contact us at support@fyranzee.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us with order details and a photo of the issue.

7. Shipping Costs

Return shipping costs are non-refundable unless:

  • The item was damaged, defective, or incorrect.

8. Contact

For any return-related queries, reach out to us:
📧 support@fyranzee.com